POOR CUSTOMER SERVICE IS KILLING GHANA’S ECONOMY – Abeiku Santana

Ace Broadcaster Dr. Gilbert Abeiku Aggrey Santana believes poor costumer service is one of the major issues killing Ghana’s economy.

The Okay FM drive time host who is also a certified Tourism Operator in Ghana and CEO of Kaya Tours has pointed out that bad customer service is a killer of Ghana economy silently, yet we turn a blink eye to it as a nation.

He has written the piece below after an encounter he said he had in South Africa recently. Below he writes…

“WHY THE CONFUSION?

In recent years there have been numerous consumer and customer bad service experiences on Radio,Social media and in most cases the service providers don’t give a damn about it.

In my experience most customers start-off indignant, then become frustrated before getting just plain angry.

The most common issue for customers is the length of time it takes to resolve their problems. Companies have frequently hidden behind the issue that they could not get the parts, due to technical reasons beyond their control etc.

But for me, this is not only poor customer Service; it is plain bad management and arguably an abdication of responsibility.

Why should a customer suffer simply because a company cannot control its suppliers, repairers or manage its own employees. The frequencies with which these excuses are used is far from acceptable.

My question is why should a customer suffer as a result of a Company’s ineptitude?

How a company can justify anything more than 14 days, or 21 days at an absolute maximum. Even today, some companies expect their customers to wait up to six weeks and even exchanges are still at the discretion of their companies rather than through laid down standards.

When there is a delay in supply or handling problems, it is the supplier who is at fault. Poor attention to detail in a retailer’s handling process guarantees scratches, dents and scuffs none of which will please the customer. Remember that lower prices do not in general generate loyalty but genuine Customer service and attention to detail almost always does.

 Bad customer service is a silent killer and derailed a Nations’s economy.

Ghana must kill it , before it kills the economy of Ghana.

You can never separate excellent and efficient customer service from economic prosperity. From public service institutions, private commercial institutions, and non profit organizations.

It is an open secret, from the airport, to hospitals and all public places that even security guards and car park attendants expect tips from visitors before they do their job well.

For some companies, the managers will tell you to find something small for the officer to do his/her job. This endemic attitude has unknowingly been transferred from the employer to employees and now it affects the customer service delivery.

“Let us assume that someone has made a mistake in delivering a service and the person has to be sanctioned, we’ll find people to immediately linking whoever is involved to one political party or the other, church member, opinion leader, relative or friend will prevent the person from being sanctioned. The untouchables are huge stumbling blocks to delivering excellent customer service. There are a lot of unhappy customers who trust very few retailers and hence they tend towards a price driven by decision. Poor Customer Service , a silence killer to Ghana’s economy, my humble opinion.

Writer:

Abeiku Aggrey Santana

Tourism Destination Markerting Professional

Email: info@kayatours.com

IG:@abeikusantana

Twitter:@abeikusantana

LinkedIn @AbeikuAggreySantana

I REGRET DOING GOSPEL MUSIC – Erico of Mentor Fame Reveals

Crowned winner of Tv3’s Mentor 3 music reality show, Erico has said he will completely give up on doing gospel music in his next life.

The gospel artiste who’s disappointed in the industry he plies his trade revealed that he will at any point in his next life venture into Highlife music.

In an interview with Kojo Preko Dankwa, host of Kasapa Entertainment on Kasapa FM, Erico recounted how he has been treated unfairly by notable church leaders and event organizers who have refused to pay him for services he rendered to them.

He noted that most of his colleague gospel artistes suffer same fate in the hands of several men of God because their talents are not valued by them.

According to Erico, church event organizers think because their talents are gift from God, so they should minister for free. But he recounted how costly and challenging it has been to for gospel artistes to record songs, market and promote them.

Feeling regretful for doing gospel, Erico said he ignorantly ignored an advise by Mark Okraku Mantey to venture into highlife music.

“The challenges we (gospel artistes) go through is numerous but most people think everything is well smoothly. We are invited to perform at churches and other corporate events yet we treated as if our talent is for free. Most Pastors don’t pay us when we perform at their events. I remember how one man of God refused to pay me after performing at his church and I had to walk from Nungua to my house at North Kaneshie.

“For me, when I’m reborn to this earth I’ll not venture into gospel music, I’ll choose highlife instead because most stakeholders in the gospel industry are so so wicked, they don’t support artistes.

“At times the money given to you is so humiliating that it can’t take care of your team’s transport back to their destination.

“After I was crowned winner of Tv3’s Mentor 3, Mark Okraku Mantey told me in plain language that I should rather do Highlife because that is what suits me but I thought that because gospel has been my background from day one, I can’t do away with that genre but I’ve now realized Okraku’s advise was true. In my next life, I’ll rather choose Highlife over gospel.” Erico sadly told Kojo Preko Dankwa

Erico joined the gospel trio (Ampong, Isaac and Cee) after being crowned the ultimate winner of TV3’s Mentor 3. He launched his fifth (5th) album titled ‘M’ayanwu’ which literary means ‘Close shave’ last year, April 30, 2017

Erico prior to participating in TV3’s Music Talent hunt was already a singer, who moved from church to church to minister to people, and that his participation in Mentor was just an opportunity that uncovered him.

FLAVOUR, TEKNO, GORDONS, OTHERS ESCAPE PLANE CRASH AHEAD OF GLO CONCERT IN GHANA

Nigerian artists Flavour, Tekno, comedian Gordons, and others skipped death by a hair’s breath when their plane developed a fault and nearly crashed.

The Nigerian entertainers were billed to perform in Ghana and on board the plane that nearly crashed were Flavour, Tekno, Godsons, their band boys and other colleagues.

Comedian Gordsons who was elated to survive the plane crash posted a video on his social media page to share his ordeal with his fans.

According to him, 8 minutes after departing from the Murtala Muhammed International Airport, there was an announcement that the plane had developed a fault so they had to fly back to Lagos.

He added that he was struck with fear and thought that would have been his last day on earth but God being so good, they landed safely.

“So people, please help me praise God and thank Him today. God delivered me, Flavour, Tekno and all their band boys together with other people who flew with us from Lagos to Accra today.G od delivered all of us from air accident.”

Watch Comedian Gordon thanking God for saving his life:

SHIRLEY FRIMPONG-MANSO, 5 OTHER MANAGERS RESIGN FROM TV AFRICA

Barely six months after her appointment as the Chief Operating Officer of TV Africa, Shirley Frimpong Manso has resigned from her post.

Citinewsroom.com has reported that the movie producer quit together with other senior managers of the station. According to the source, the resignation of the managers is borne out of frustration from complaints by workers who have not been paid for a couple of months.

Shirley was appointed to her post to help place the station in the better position in the competitive media market. This was after TV Africa had undergone rebranding of its porgrammes, style and content.

About two years ago, a private financial holding company, the Ideal Groupe, acquired a majority share in TV Africa after 13 years of operation from the old Kwaw Ansah management.

The rebranding process brought on board Ghanaian politician and journalist, Obuobia Darko Opoku, actress Nikki Samonas and Khadijat El- Alawa as morning show hosts.

Actor Ekow Blankson until recently was the Managing Director of the station. Shirley, who has a media background has over 30 films to her credit.

Her company, Sparrow Productions was once the franchise holder of the Miss Ghana beauty Pageant.

SOCCER STAR DIVORCES MISS NIGERIA 2013 & MARRIES MISS NIGERIA 2014

Nigerian Footballer Emmanuel Emenike, who played for Las Palmas last season, is currently married Iheoma Nnadi (Miss Nigeria 2014) after divorcing Ezinne Akudo Anyaoha (Miss Nigeria 2013).

The former Super Eagles attacker walked down the aisle with his heartthrob who is also another beauty queen just like his ex-wife.

Emmanuel Emenike got married to the Most Beautiful Girl in Nigeria 2014, Iheoma Nnadi in Lagos on Saturday.

The 31-year-old officially tied knot following his long romance with the former beauty queen.

Two years ago, the former Fenerbahce forward engaged Iheoma who later gave birth to his daughter in August 2017.

Emenike – off an underwhelming loan spell with Las Palmas in the second half of the just concluded season – and his spouse hosted their families, friends, former Super Eagles stars and Nollywood celebrities.

FORMER UN SECRETARY-GENERAL KOFI ANNAN IS DEAD

Former United Nations Secretary-General, Kofi Annan is reported dead.

The Ghanaian died at a hospital in Switzerland, Saturday morning August 18, 2018 after short illness, former Deputy Health Minister Dr. Victor Bampoe confirmed it to Joy News. He was 80.

Mr Annan served as the seventh Secretary-General of the United Nations from January 1997 to December 2006.

Annan and the UN were the co-recipients of the 2001 Nobel Peace Prize. He is the founder and chairman of the Kofi Annan Foundation, as well as chairman of The Elders, an international organization founded by Nelson Mandela.

Annan was born in Kumasi, Annan went on to study economics at Macalester College, international relations from the Graduate Institute Geneva and management at MIT. He joined the UN in 1962, working for the World Health Organization’s Geneva office.

He then went on to work in several capacities at the UN Headquarters including serving as the Under-Secretary-General for peacekeeping between March 1992 and December 1996.

Annan was appointed as the Secretary-General on 13 December 1996 by the Security Council, and later confirmed by the General Assembly, making him the first officeholder to be elected from the UN staff itself. He was re-elected for a second term in 2001, and was succeeded as Secretary-General by Ban Ki-moon on 1 January 2007.

As the Secretary-General, Annan reformed the UN bureaucracy; worked to combat HIV, especially in Africa; and launched the UN Global Compact.

He has been criticized for not expanding the Security Council and faced calls for resignation after an investigation into the Oil-for-Food Programme.

After leaving the UN, he founded the Kofi Annan Foundation in 2007 to work on international development. In 2012, Annan was the UN–Arab League Joint Special Representative for Syria, to help find a resolution to the ongoing conflict there.

Annan quit after becoming frustrated with the UN’s lack of progress with regard to conflict resolution. In September 2016, Annan was appointed to lead a UN commission to investigate the Rohingya crisis.

STEP DOWN FOR MAHAMA TO TAKEOVER – Mzbel Tells President Akufo-Addo

Controversial Musician Belinda Nana Akua Amoah better known as MzBel has expressed her disappointment in the president for what she describes as the government’s failure to fulfill its enormous campaign promises made to Ghanaians in the run-up to the 2016 elections.

The staunch supporter of the National Democratic Congress (NDC), in her view, believes that the New Patriotic Party (NPP) led by President Nana Akufo-Addo over the last eighteen months has performed abysmally in delivering service to the nation and has no cause to still be upholding office.

In a trending video, the singer is heard mocking President Akufo-Addo uncommonly known as William and describing him as a misled leader who has displayed gross incompetence in his tenure of office and on that note must resign for former president John Dramani Mahama to come to the rescue of frustrated Ghanaians.

“Misleading president!!!! But bro Willie if you will accept, kindly step down so those misleading you be put to shame and accept that he has been misled so that Mahama can take over,” she said.

“How could the misleaders misled a grown man like that, the misleaders don’t respect at all,’’ Mzbel added.

Her comments come days after reports that the former Energy Minister, Mr. Boakye Agyarko reportedly ‘misled’ President Akufo-Addo into granting executive approval to the novation agreement before it was laid before Parliament.

The sector minister was subsequently dismissed by the President.

The Director of Communications at the Presidency, Eugene Arhin confirmed that his dismissal had “to do with the issue of the controversial AMERI deal.”

But MzBel who seem not to be happy about the development wondered why some ministers and officials at the presidency would mislead the President into consenting to deals that will take a tow on the public purse.

MzBel also cautioned the president Nana Akufo-Addo over the poor state of roads in various parts of the country which has led to various accidents resulting in deaths of commuters in the process.

The ‘Tongues’ singer who in the video indicated that she was on her way to Kumasi in the Ashanti Region sighted her location as one of the areas in the region with devastating road networks that need to be fixed.

“Uncle Willie (Nana Akufo-Addo) I’m on the Kumasi road but the road is not smooth. Uncle Willie is being misled’’.

A few months ago, MzBel in a Facebook post rebuked NDC after executives of the party abandoned her when she sustained injuries in an accident at the La Pleasure Beach while riding a quad motorbike with her friends.

It is however surprising to see her making pronouncements that seem to be touting the former president John Mahama and the opposition NDC for their achievements which the incumbent NPP says was not enough to transform the country economically.

I LIKE BLACK MEN BECAUSE THEY ARE ‘STRONG, LONG AND THICK’ – Nikki Samonas

Ghanaian actress and TV Presenter Nikki Samonas has said she loves to date black men because they are “strong, long and thick.”

“I like a black man, they are very strong, long and thick, yes, they stay longer and spoil you, I like a black man,” she told Nana Ama Mcbrown on Mcbrown’s Kitchen when she appeared as a guest on the cooking show.

The TV host, however, said she was currently in a relationship, which she chose to keep private, and, so asked other men to stay away from her.

“I have a boyfriend, my relationship has been private, I always keep that part of my life very private because I believe that everyone has two sides of life, it’s not everything you make public, so, please I’m not single, I’ve a boyfriend and he is a black man, not a fair black man but a very black man”.

Nikki Samonas has starred in a lot of Ghanaian movies and currently one of three hosts of TV Africa’s morning show, Breakfast Live.

GHANAIAN ACTRESS ELLA MENSAH ROBBED AT GUNPOINT IN LAGOS

Ghanaian actress, Ella Mensah was robbed in Festac, Lagos, on her way home from a movie location, on Tuesday evening August 8, 2018.

The actress, who shared the scary incident on her Instagram Story, said she was so afraid for her life as her ”car screen” was broken by the armed robbers who pointed a gun at her.

An iPhone X and an iPhone 7plus were stolen from her. The robbers also made away with all the money she had on her.

Speaking to Nkonkonsa.com from Nigeria, Ella said ” I could’t believe it. I thought they were going to shoot me. Seriously, I thought I was going to die”.

Asked if she was hurt during to robbery, she said “Yes! They hit me with their gun, they hit my right hand with the back of a gun. I am in pain and I am really traumatised”.

Ella confirmed the unfortunate incident on social media:

Source: NKONKONSA.com 

 

I HAVE NOT EMPLOYED ANY STYLIST – Kuami Eugene

Rising Ghanaian musician, Kuami Eugene, has rubbished reports that he has hired the service of a stylist.

According to a report by Ghanacelebrities.com, the musician stated that he is solely responsible for the choice of his clothes.

He explained rumours about the services of a stylist came out when he was spotted at a shop as he purchases new clothes.

We earlier reported rumours circulating to the effect that the ‘Confusion’ hitmaker had contracted the services of Richard Brown, also known as Osebo to assist him with his choice of clothes.

Osebo is alleged to be the father of the baby of ace Ghanaian broadcaster, Nana Aba Anamoah. This was allegedly based on ‘attacks’ on him with respect to his choice of clothes, especially during performances. Speaking on Hitz FM, he stated that “I haven’t hired any stylist.

I just went to a shop to purchase new clothes and pictures came out that I hired a new stylist.”

Source: Yen.com.gh